Roughly one month ago I bought a nice Tsinghua bag from the souvenir store here, and have been using it since. A week ago one of the buttons fell off and I thought the process of reclaiming it would end miserably, but little did I know back then.
I went to the shop to complain about the issue yesterday, and to my surprise, not only did they admit the problem was fairly common, but also fixed it right there, in a matter of minutes. Without charge. Of course, I might've just been lucky, but hey: you don't get lucky unless you try!
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